Submitting foreign documents to the Digital and Population Data Services Agency 

 

Deliver the documents as follows:

 

Submitting Electronic Documents

An electronic document is a document that was originally issued in electronic format by a foreign authority. It does not have an original signature or stamp. The document must be verifiable through a QR code or a web link. If necessary, the electronic document must also be legalised. Please Note that an electronic document does not mean a scanned document. 

You can send us an electronic document via email only if the electronic document can be verified via QR code or a link included in the certificate.

If your message contains personal or other confidential information, remember to use our secure email service. Choose the address  [email protected] as the recipient.

 

Returning documents back to you 

If you deliver original documents to DVV, they will be returned to you by regular mail and not registered mail. This means that we do not assume responsibility for the documents that are returned to you by regular mail.

We do not return:

  • original standard extracts from register issued by other Nordic countries or Estonia
  • copies, certified copies, or electronic documents

If you have specifically agreed to collect your original documents from our service location, please do so within 3 months. If the documents are not collected within this time, we will return them to your by regular mail. We do not assume responsibility for the documents that are returned to you by regular mail.

As a rule, we return documents to the applicant’s own address, unless they have specifically requested delivery to another address. If someone other than the applicant collects the documents from our service location, they must have a power of attorney.

We do not store your documents permanently, even if you have not provided us with a valid return address or contact information. The documents will be destroyed after 6 months. Documents returned to us due to an incomplete address will be stored for 6 months.

 

 Documents 

 

Processing times

Inquiries and email messages will not speed up the processing of notifications. We will contact you if we need further clarification. Otherwise, we will not contact you until registration is complete. 
 

 

 

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You can find the average processing times on our website

Email

If your message contains personal or other confidential information, remember to use secure email. Choose the address  [email protected] as the recipient.

Send secure email

Telephone service

Telephone service: 0295 536 320

Service hours: Mon–Fri 9–15